Return Policy

Terms and Conditions

1. All bills are due and payable per terms on invoice (net 20 days).  A late charge of 1½ percent will be charged each month against past due balances.  There will be a $30.00 charge for returned checks.


2. Cancelled and returned orders are subject to cancellation, return freight and minimum restocking fees of 25% of order value.  Returned items must be unused, undamaged, returned intact with original materials and return freight prepaid.  Specially ordered or custom items cannot be returned.


3. Orders less than $100.00 will be charged a minimum order charge of $15.00.


4. Freight charges will be added to customer's orders, or will be billed separately to customer.  Partially shipped orders are subject to additional freight and handling charges.


5. Inspection of Goods - All goods must be inspected at time of receipt.  Damaged goods should not be accepted unless the carrier acknowledges damages on freight bill.  Concealed damages must be reported by the customer to the carrier within three (3) days of receipt.  Calico ships FOB shipping point.  As such, goods become the buyer's property when they leave the shipping point.  Calico is not responsible for damage that occurs after the goods leave the shipping point.  All damaged goods claims must be filed by the property owner with the carrier.  All goods must be counted and checked against the quantities shown in the 'shipped' column of the packing slip.  If a shortage is found (other than a backorder), Calico must be notified within three (3) business days of receipt.